Terms of service

Effective Date: [September 7th, 2026]

Welcome to ProTouch Miami. These Terms of Service (“Terms”) govern your use of the ProTouch Miami website, your purchase of products or services, and your participation in our private post-operative recovery services.

By accessing our website, submitting a booking, purchasing a product or service, or otherwise engaging with ProTouch Miami, you acknowledge that you have read, understood, and agree to these Terms.

If you do not agree with these Terms, please do not use our website or purchase our services.

1. ABOUT PROTOUCH MIAMI

ProTouch Miami provides private post-operative recovery assistance and supportive care services for individuals recovering from cosmetic surgery.

Our services may include recovery assistance, transportation, mobility assistance, medication logging, shower assistance, light meal preparation, sanitation, companionship, and other services described in the applicable service or package description.

Services may be provided at hotels, vacation rentals, private residences, or other agreed-upon locations, subject to availability and applicable service requirements.

2. NOT A MEDICAL PROVIDER

ProTouch Miami provides non-emergency post-operative recovery assistance and supportive services.

Unless expressly stated otherwise, our services do not constitute medical diagnosis, treatment, medical advice, nursing care, or emergency medical services.

ProTouch Miami does not replace your surgeon, physician, nurse, surgical facility, or other licensed medical professional.

You remain responsible for following the instructions provided by your surgeon and medical team.

If you experience a medical emergency, you should immediately contact 911 or the appropriate emergency medical service and/or your medical provider.

3. CLIENT RESPONSIBILITY

Before booking services, clients are responsible for determining whether ProTouch Miami's services are appropriate for their individual recovery needs.

Clients must provide accurate and complete information regarding:

  • Surgery date and time
  • Surgical procedure
  • Surgeon or surgical facility
  • Recovery location
  • Transportation needs
  • Contact information
  • Emergency contact information
  • Relevant post-operative instructions
  • Any limitations that may affect the services requested

Clients must promptly notify ProTouch Miami of any changes.

Failure to provide accurate information may affect our ability to provide services safely and effectively.

4. MEDICAL CLEARANCE

ProTouch Miami may require confirmation that a client has been medically cleared for discharge from their surgical facility before transportation or recovery services are provided.

Clients are responsible for obtaining all required medical clearance from their surgeon or surgical facility.

ProTouch Miami reserves the right to decline or discontinue services when we reasonably believe that a client's condition exceeds the scope of our services or presents a safety concern.

5. BOOKINGS & RESERVATIONS

A booking is not considered confirmed until the required payment or deposit has been received and ProTouch Miami has confirmed the reservation.

Submitting an inquiry does not guarantee availability.

Services are subject to availability, staffing, scheduling, transportation requirements, and location.

6. PAYMENTS

Clients agree to pay all applicable fees associated with the services or products selected.

Prices displayed on the website are subject to change without notice; however, the price confirmed at the time of an approved booking will apply to that booking unless otherwise stated.

Any remaining balance must be paid according to the payment schedule communicated by ProTouch Miami.

7. REFUNDS & CANCELLATIONS

All deposits, bookings, services, recovery packages, consultations, transportation services, and add-on services are non-refundable and non-transferable, except where ProTouch Miami expressly agrees otherwise in writing or where required by applicable law.

Please review our separate Return & Refund Policy and Booking, Deposit & Cancellation Policy for complete details.

Those policies are incorporated into these Terms of Service by reference.

8. RESCHEDULING

Clients may request a change to their scheduled service date subject to the applicable booking policy and ProTouch Miami's availability.

Rescheduling does not guarantee that the original caregiver, transportation schedule, recovery location, or other service arrangements will remain available.

Applicable rescheduling fees may apply.

9. SERVICES & AVAILABILITY

ProTouch Miami reserves the right to modify, discontinue, or change services, packages, pricing, availability, or service offerings at any time.

We will make reasonable efforts to provide the services purchased by a client as described at the time of booking.

Certain circumstances outside of our control may affect our ability to provide services, including surgical schedule changes, facility restrictions, transportation delays, severe weather, emergencies, staffing issues, or other unforeseen circumstances.

10. TRANSPORTATION SERVICES

Transportation services are subject to the specific terms of the package purchased.

Clients must provide accurate pickup and destination information.

Additional transportation, waiting time, additional stops, or changes to an agreed-upon itinerary may result in additional charges.

ProTouch Miami is not responsible for delays caused by circumstances outside our reasonable control.

11. RECOVERY LOCATIONS

Clients are responsible for providing a safe and appropriate environment for recovery services.

For hotel, Airbnb, vacation rental, or private residence services, the client is responsible for ensuring that ProTouch Miami personnel are legally permitted to access and provide services at the location.

Any property fees, parking fees, resort fees, access fees, or accommodation charges are the responsibility of the client unless specifically included in the purchased package.

12. RIGHT TO REFUSE OR DISCONTINUE SERVICE

ProTouch Miami reserves the right to refuse or discontinue services when reasonably necessary for the safety of the client, caregiver, or others.

Services may be discontinued if:

  • A client's condition exceeds the scope of our services
  • The client requires emergency medical attention
  • The recovery environment is unsafe
  • The client provides materially inaccurate information
  • The client engages in threatening, abusive, or inappropriate conduct
  • The client violates these Terms
  • Continuing the service would create an unreasonable safety or legal concern

Discontinuation of services does not automatically create a right to a refund.

13. CLIENT CONDUCT

Clients and their guests are expected to treat ProTouch Miami personnel with professionalism and respect.

Threatening, abusive, discriminatory, harassing, sexually inappropriate, or unsafe behavior will not be tolerated.

ProTouch Miami reserves the right to terminate services immediately when necessary to protect the safety and well-being of its personnel or clients.

14. NO GUARANTEE OF MEDICAL OUTCOME

ProTouch Miami does not guarantee a particular surgical, cosmetic, medical, or recovery outcome.

Individual recovery experiences vary.

Our role is to provide supportive recovery assistance within the scope of the services purchased.

15. WEBSITE USE

You agree to use the ProTouch Miami website only for lawful purposes.

You may not:

  • Use the website for fraudulent purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with website functionality
  • Copy or reproduce website content without permission
  • Use our content, branding, photographs, graphics, or materials for commercial purposes without written authorization
  • Submit false or misleading information

16. INTELLECTUAL PROPERTY

All content appearing on the ProTouch Miami website, including but not limited to:

  • Logos
  • Brand elements
  • Photographs
  • Graphics
  • Written content
  • Website design
  • Videos
  • Marketing materials
  • Service descriptions
  • Trademarks and trade names

is owned by or licensed to ProTouch Miami unless otherwise indicated.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

17. THIRD-PARTY SERVICES & LINKS

Our website may contain links to third-party websites, payment processors, booking platforms, social media platforms, or other services.

ProTouch Miami is not responsible for the content, policies, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

18. PRIVACY

Your use of our website and submission of personal information is also subject to our Privacy Policy.

We encourage clients to review the Privacy Policy before submitting personal information or booking services.

19. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, ProTouch Miami will not be responsible for losses or damages arising from circumstances outside our reasonable control or from services, decisions, or medical treatment provided by third parties.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

20. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless ProTouch Miami and its owners, employees, contractors, and representatives from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms, misuse of our website, or provision of materially false or misleading information.

21. FORCE MAJEURE

ProTouch Miami will not be responsible for delays or inability to perform caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Transportation disruptions
  • Government actions
  • Power outages
  • Public emergencies
  • Acts of God
  • Labor disruptions
  • Unexpected facility restrictions
  • Other circumstances beyond our reasonable control

We will make reasonable efforts to communicate with affected clients and determine whether alternative arrangements are available.

22. CHANGES TO THESE TERMS

ProTouch Miami may update these Terms from time to time.

Updated Terms will be posted on this website with a revised effective date.

Your continued use of the website or purchase of services following an update constitutes acceptance of the revised Terms to the extent permitted by law.

23. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.

24. GOVERNING LAW

These Terms will be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable law requires otherwise.

25. ENTIRE AGREEMENT

These Terms, together with the applicable Booking, Deposit & Cancellation Policy, Return & Refund Policy, Privacy Policy, and any additional written agreement applicable to your services, constitute the agreement between you and ProTouch Miami regarding your use of our website and purchase of our services, except where a separate written agreement expressly governs.

26. CONTACT US

ProTouch Miami
Miami, Florida
Phone: (954) 469-8829
Email: Bookings@protouchmiami.com
Website: ProTouchMiami.com

For questions regarding these Terms or your reservation, please contact us directly.

CLIENT ACKNOWLEDGMENT

By using the ProTouch Miami website, submitting a booking request, making a payment, or purchasing a product or service, you acknowledge that you have read, understood, and agreed to these Terms of Service and the policies referenced within them.

ProTouch Miami — Healing Hearts, Bodies & Minds with a Professional Touch.