Refund policy

PROTOUCH MIAMI

Effective Date: [September 7th 2026]

At ProTouch Miami, each booking is reserved specifically for the individual client and may require advance scheduling, staffing, transportation coordination, and preparation. For this reason, all payments for services and recovery packages are final and non-refundable.

1. NO REFUNDS

All deposits, payments, recovery packages, private-care services, transportation services, consultations, and add-on services are non-refundable.

Once payment has been submitted and a booking has been confirmed, ProTouch Miami will not issue a refund due to:

  • Cancellation of surgery
  • Change of surgery plans
  • Change of travel plans
  • Change of hotel or recovery location
  • Personal scheduling conflicts
  • Failure to attend a scheduled service
  • Change of mind
  • Early departure from a recovery stay
  • Unused hours or services
  • Services the client elects not to use
  • Surgery delays or cancellations by a surgeon or surgical facility

2. NON-TRANSFERABLE PAYMENTS

Payments and bookings are non-transferable.

A client may not transfer their payment, deposit, package, or unused services to another person.

Payments cannot be exchanged for cash, credit toward another individual, or transferred to another client.

3. SURGERY DATE CHANGES

A change in surgery date does not automatically qualify for a refund.

Clients may reschedule their recovery services according to ProTouch Miami's Booking, Deposit & Cancellation Policy.

Date changes are subject to availability and applicable rescheduling fees.

4. UNUSED SERVICES

If a client chooses not to use one or more services included in their purchased package, the unused portion is not refundable and does not create a credit toward future services.

For example, if a client purchases an overnight recovery package but chooses to leave early, the unused time is not eligible for a partial refund.

5. PRODUCT RETURNS

For physical products purchased through the ProTouch Miami online store, returns or exchanges will only be accepted if specifically stated on the individual product listing.

Unless otherwise stated on the product page:

All product sales are final.

Opened, used, damaged, or altered products are not eligible for return or exchange.

6. DAMAGED OR INCORRECT PRODUCTS

If you receive a product that is damaged or materially different from the product ordered, please contact ProTouch Miami within 48 hours of delivery.

Please provide your order information and photographs of the item and packaging so that we can review the issue.

If the issue is confirmed to be an error on our part, ProTouch Miami may, at its discretion, provide a replacement or other appropriate resolution.

7. CHARGEBACKS & PAYMENT DISPUTES

By submitting payment, the client acknowledges and agrees to this Return & Refund Policy and the ProTouch Miami Booking, Deposit & Cancellation Policy.

Clients are encouraged to contact ProTouch Miami directly with any concerns regarding a payment or service before initiating a payment dispute.

Unauthorized chargebacks or payment disputes involving services that were properly booked and provided may be contested using applicable booking records, payment records, communications, and service documentation.

8. EXCEPTIONS

ProTouch Miami does not guarantee refunds or credits under any circumstances.

However, if an exceptional situation occurs that is directly attributable to ProTouch Miami's inability to provide a confirmed service, the company may review the circumstances and determine an appropriate resolution on a case-by-case basis.

Any exception is made solely at the discretion of ProTouch Miami and does not establish an obligation to provide refunds in future situations.

9. CLIENT ACKNOWLEDGMENT

By submitting a payment to ProTouch Miami, you acknowledge that you have:

âś“ Read this Return & Refund Policy
âś“ Understand that payments for services are non-refundable
âś“ Understand that bookings and payments are non-transferable
âś“ Agreed to the terms before completing your purchase