BOOKING, DEPOSIT & CANCELLATION POLICY
At ProTouch Miami, we reserve dedicated time and resources specifically for each client’s recovery. Because our services require advance planning, staffing, transportation coordination, and availability, the following booking policies apply to all clients.
1. BOOKING & DEPOSITS
A deposit is required to secure your selected service or recovery package and reserve your requested date.
All deposits are non-refundable and non-transferable. Once a booking is confirmed, the reserved services and time are held exclusively for the client.
Submitting a deposit constitutes acknowledgment and acceptance of ProTouch Miami’s booking policies.
2. DEPOSIT VALIDITY
Your deposit remains valid for twelve (12) months from the original booking date.
The client is responsible for scheduling their surgery and recovery services within this 12-month period.
Once the 12-month period has expired, the original deposit will no longer be valid unless otherwise approved in writing by ProTouch Miami.
3. SURGERY DATE CHANGES
We understand that cosmetic surgery dates can change due to circumstances outside of a client’s control.
Clients may change their scheduled surgery/recovery date up to two (2) times within the original 12-month booking period at no additional date-change fee.
All requested date changes are subject to availability.
A date change does not guarantee that the originally requested caregiver, transportation time, recovery location, or service availability will remain available.
4. DATE CHANGES BEYOND 12 MONTHS
If a client requests to move their recovery service to a date outside the original 12-month booking period, a $150 rescheduling fee will apply.
The $150 fee must be paid before the new date is confirmed.
Any date beyond the original 12-month booking period remains subject to ProTouch Miami’s availability.
5. CANCELLATIONS
All bookings, deposits, and services are non-refundable.
If a client chooses to cancel their surgery, recovery stay, transportation, or other scheduled service, the deposit and any payments already made will not be refunded.
Cancellation of a surgery by a surgeon, medical facility, airline, hotel, or other third party does not automatically create an exception to ProTouch Miami’s refund policy.
Clients should contact ProTouch Miami as soon as they become aware of a change to their surgery or recovery plans.
6. NON-TRANSFERABLE BOOKINGS
Bookings and deposits are strictly non-transferable.
A client may not transfer, sell, gift, assign, or otherwise move their booking or deposit to another individual.
Payments may only be applied toward services for the original client named on the reservation.
7. SERVICE CHANGES & UPGRADES
Requests to add services or upgrade a package may be accommodated based on availability.
Additional services will be billed separately at the applicable rate.
Changing or reducing services after booking does not create an automatic refund or credit.
8. BALANCE PAYMENTS
Any remaining balance must be paid according to the payment schedule provided at the time of booking.
Your reservation is not considered fully paid until the complete balance has been received.
Failure to satisfy the required balance by the stated deadline may result in cancellation of the reservation, subject to the non-refundable policy above.
9. AVAILABILITY
A requested date is not considered confirmed until the required deposit has been received and ProTouch Miami has confirmed the reservation.
Date changes, extensions, additional services, transportation, and overnight care are subject to availability.
We recommend booking as early as possible, particularly for clients traveling to Miami for cosmetic surgery.
10. CLIENT RESPONSIBILITY
Clients are responsible for providing ProTouch Miami with accurate information regarding:
- Surgery date and time
- Surgeon or surgical facility
- Recovery location
- Hotel or Airbnb information
- Transportation requirements
- Emergency contact information
- Any relevant care instructions provided by their medical team
Clients must notify ProTouch Miami promptly if any of this information changes.
11. MEDICAL & SURGICAL RESPONSIBILITY
ProTouch Miami provides private post-operative recovery assistance and supportive care. Our services do not replace medical treatment, physician supervision, nursing care, or emergency medical services.
Clients remain under the care and direction of their surgeon and medical team.
Any medical concerns, complications, or emergencies should be directed to the client's surgeon, surgical facility, emergency medical services, or other appropriate medical professional.
12. EMERGENCIES
ProTouch Miami is not an emergency medical service.
If a client experiences a medical emergency, the appropriate emergency medical services will be contacted.
ProTouch Miami reserves the right to contact emergency services when reasonably necessary to protect the client's health and safety.
13. RECOVERY LOCATION
Clients receiving in-home, hotel, or Airbnb recovery services are responsible for ensuring that the recovery location is suitable for the services being provided.
Any hotel, Airbnb, parking, building access, resort fee, or other accommodation-related costs are the responsibility of the client unless specifically included in the purchased package.
14. TRANSPORTATION
Transportation services are subject to the terms of the package purchased.
Additional transportation outside of the services included in a package may be subject to an additional fee.
Clients are responsible for providing accurate pickup and drop-off information and notifying ProTouch Miami immediately of any changes.
15. ARRIVAL & ACCESS
Clients must provide ProTouch Miami with accurate access information for their recovery location.
If our caregiver is unable to access the property because of missing keys, incorrect access codes, building restrictions, parking limitations, security requirements, or inaccurate information provided by the client, the client may be responsible for any resulting delays or additional charges.
16. LATE CHANGES
Last-minute changes to surgery times, pickup locations, recovery locations, or service requirements may affect our ability to provide services.
While we will make reasonable efforts to accommodate changes, availability is not guaranteed.
Additional fees may apply when a change requires additional transportation, staffing, waiting time, or services.
17. NO-SHOWS
Failure to arrive for a scheduled service, failure to provide access to the recovery location, or failure to communicate with ProTouch Miami regarding a scheduled service may be considered a no-show.
No-show bookings are non-refundable.
18. ACKNOWLEDGMENT
By submitting a deposit or payment to ProTouch Miami, the client acknowledges that they have read, understood, and agreed to the policies outlined above.
ProTouch Miami reserves the right to update these policies as needed. The policies in effect at the time of booking will apply to that reservation.